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TERMS & CONDITIONS

These terms and conditions ("the Terms") govern the users ("you" or "your") use of the website www.sscosmetics.co.uk ("the Website") and your relationship with Grays Impressions Limited whose registered office is Unit 18 West Mall, Grays Shooping Centre, Grays Essex, RM17 6QE (VAT reg number 179497636) and Prism Hair and Cosmetics Limited whose registered office is 540 Valence Avenue, Dagenham, Essex RM8 3QH (VAT reg number 173146711) (collectively “Suppliers”, as the case may depending upon who fulfils your specific order) ("we", "our" or "us"). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. AGREEMENT

By using the Website you agree to be bound by these Terms

2. AMENDMENTS

We reserve the right to: • update these Terms from time to time and any changes will be updated on the Website. It is your responsibility to check for such changes as no notifications may be made by us when the change is made. The changes will apply to the use of the Website with immediate effect. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents. 3. REGISTRATION You warrant that: • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and • you are not impersonating any other person or entity The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at: • e-mail address: contactus@sscosmetics.co.uk: • tel: +44 1375 373556

3. REGISTRATION

You warrant that: • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and • you are not impersonating any other person or entity The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at: • e-mail address: contactus@sscosmetics.co.uk: • tel: +44 1375 373556

4. PRIVACY POLICY

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the prevailing UK legislation.

5. PROTECTING YOUR SECURITY

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. COMPLIANCE

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and • any material which is defamatory, offensive or of an obscene character.

7. INDEMNITY

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

8. THIRD PARTY LINKS

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

9. ORDERS

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence, wilful misconduct and fraud on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

10. CANCELLATION RIGHTS

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. If you do cancel a contract pursuant to this clause 10, then: • you must notify us by email at contactus@sscosmetcis.co.uk; • you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you; • we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting a customer service operator on +44 1375 373 556 (between the hours of 9.00am to 4.00pm) who will be able to provide you with address details; • We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice. • We may not be able to accept return of some items due to hygiene issues. This will be notified to you when you contact us regarding any returns. For further information about cancellations and returns, please see our Returns Policy.

11. PRICE AND PAYMENT

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you. Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Payment can be made by any major credit or debit card (except American Express) or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. It is possible that the images shown in our Website relating to the products are either out of date, old, modified or incorrect. You acknowledge that the purchase you make from the Website is based on your own knowledge and awareness of the product and the images or any description have played no part in your decision to purchase the product. The images on the Website and description thereof have been provided for your convenience only. We do neither recommend nor advise you to purchase any of the products from the Website and you confirm that you are doing so of your own free will. You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: • e-mail address: contactus@sscosmetics.co.uk • Tel: +44 1375 373 556

12. ELIGIBILITY TO PURCHASE

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must: • if an individual, be 18 years of age or over; and • register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

13. INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You cannot reproduce, modify, copy or distribute or use the contents of the Website for any purposes unless you have received express written approval from us.

14. LIMITATION OF LIABILITY

Notwithstanding any other provision in the Terms, nothing in these Terms: • affect or limit your rights as a consumer under English law; or • will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: • incompatibility of the Website with any of your equipment, software or telecommunications links; • technical problems including errors or interruptions of the Website; • unsuitability, unreliability or inaccuracy of the Website, or any information contained therein; and • failure of the Website to meet your requirements. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

15. SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

16. WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17. ENTIRE AGREEMENT

These Terms form the entire basis of any agreement reached between you and us.

18. LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

19. ALL COMPETITIONS.

We reserve the right to amend these Terms from time to time. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. We, at our sole discretion, will have complete authority over the decisions, terms and conditions of the all competitions. All of our decisions will be final and binding with no options to appeal. Any person who is an employee or an immediate family member of an employee of the Suppliers or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Competitions are only open to residents of the UK (excluding Northern Ireland). All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian. All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. We reserve the absolute right to disqualify any entrant to any competition which we consider has used improper technical means to enter. Entrants are liable for their costs to access computer networks.

PRIZES

If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

NOTIFICATION

The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. Please allow 28 days for delivery of all prizes. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.

CLAIMING PRIZES

Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over (the cost of the companion over 18 or any other traveller must be borne by the respective traveller). Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.

21. REVIEWS

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Suppliers and the Website and their associates and related parties the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to the Suppliers, including the execution of deeds and documents, at the request of Beauty Expert. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to the Suppliers: • The content and material is accurate; • Use of the content and material you supply does not breach any applicable guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify the Suppliers and the Website for all claims brought by a third party against the Suppliers and the Website arising out of or in connection with a breach of any of these warranties. Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit.

22. DELIVERY OF YOUR GIFT VOUCHER

You will receive Order Confirmation and Dispatch emails as normal, followed within 24 hours by an email with your printable gift voucher containing a unique code. Your voucher will be delivered as an HTML formatted email - if you forward the email, formatting may not be preserved, but the unique code will still be valid. Each voucher must be used in full in a single transaction. There is no change or credit given for unused portions of a gift voucher. Only one voucher can be redeemed per transaction. The balance of your shopping basket must be paid for using normal payment methods. The gift vouchers cannot be used in conjunction with any other offers (including discount code offers). Vouchers are valid for 12 months from date of issue. Vouchers presented after their expiry date will be treated as void. We accept no liability for vouchers lost or stolen. Vouchers purchased with cards which have had payment reclaimed will be invalidated. Vouchers cannot be returned or refunded, except in accordance with your legal rights. We reserve the right to refuse to accept a Voucher which we deem to have been tampered with, duplicated or which otherwise is suspected to be affected from fraud. We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at our discretion, we deem such action necessary.

23. MULTIBUY OFFERS

This offer applies only to qualifying items listed in the Multibuy area of this Website. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on the Website (i.e. assuming that you had individually purchased the said items at their respective full price).

24. GIFT WITH PRODUCTS PROMOTIONS

Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent or greater value. In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to "purchase" the free gift without purchasing the product it is provided free with and any attempt to "purchase" the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request. Website (i.e. assuming that you had individually purchased the said items at their respective full price).

25.  DISCLAIMER 

COPYRIGHT INFORMATION

All images shown on www.sscosmetics.co.uk  are readily available on the Internet and believed to be in public domain. Images posted are believed to be published according to the fair use rules governing copyright material.  However, if you believe the material used on S&S Hair and Cosmetics is infringing upon your copyright, please email us on contactus@sscosmetics.co.uk together with the infringing material and we shall act to remove the images as soon as possible!

In order for us to comply with the Copyright Act, we request that you provide the following:

(i) your name, address, contact number, and email address; (ii) a description of the copyrighted work that you claim has been infringed; (iii) the exact URL or a description of each place where alleged infringing material is located; (iv) a statement by you that you have a good faith belief that the disputed use has not been authorised by you, your agent, or the law; (v) your electronic or physical signature or the electronic or physical signature of the person authorised to act on your behalf; and (vi) a statement by you made under penalty of perjury, that the information in your notice is accurate, that you are the sole copyright owner or authorised to act on the copyright owner’s behalf.

Please also note that under the Copyright Act any person who knowingly misrepresents that material or activity is infringing may be subject to liability under the Copyright Act